What is the Mission of the Clark County Treasurer's Office?

The Clark County Treasurer's Office is committed to ensuring effective treasury management of the public's resources by mutually respecting the needs of each of its customers.

2002-2004

The two critical issues for the Treasurer's office have been and will continue to be the improvement of customer service and revenue collection for our rapidly growing county without having to sharply increase costs. Our customers, the citizens of Clark County, expect and deserve service from us comparable to those they receive from the private sector. To do this, it is necessary to replace the county's outdated computer based systems.

Updating the old computer system will allow these specific improvements:

  • Tax and Assessment statements can be consolidated and simplified so that there is "one statement per account". Currently taxpayers receive separate statements for property tax, clean water fees and street lighting assessments at various times of the year.
  • A greater variety of payment options could be offered including automatic debit, credit cards, internet transactions and other electronic payments.
  • Cashiers would be able to automatically retrieve all account information at the start of a transaction. This will allow for a single, quick stop to deal with any aspect of the customer's accounts. More services would be provided in a shorter time. Our goal is to eliminate waiting lines.
  • Demands on staff for creation of accounting and financial reports and data management would be greatly reduced.
  • Delinquent accounts would be recognized and dealt with more quickly.

In addition to improving the functioning of the Treasurer's office, it is critical that any new computer systems also support and enhance the work flow processes of the County Assessor and Auditor.

Together, the Offices of the Treasurer, Auditor and Assessor have created the possibility of one stop high quality service for most property transactions in a common service center. Making t his vision a reality will require:

  • Computer systems built or purchased which take into account the entire job that needs to be done;
  • Cross-training of the counter staff in Assessor, Auditor and Treasury functions; and
  • Upgrading the telephone system to route calls to the proper employee to answer the caller's question.

Events that had an impact on the critical issues from 2002 -2004

In November of 2002, the new Oracle Financial System was implemented which replaced the county's old legacy financial management system. The new financial system provided improvements in managing the financial data. The Oracle financial system allows for easier integration of data from the Treasurer's cash receipting system to the general ledger system.

After 63 years in the Courthouse, the County Treasurer's Office moved to the new Public Service Center in January, 2003. The facility for one stop service for the Assessor, Auditor and Treasurer became a reality.

In November 2004, the County Commissioners approved funding for a new Assessment and Taxation System. It had been almost 30 years since the system was first designed and installed.

2005 - 2006 Where we are now in addressing the critical issues.

In February of 2005, the Clark County Treasurer's Office was the first county in the state to implement a web site that provides daily financial information and monthly financial reports to taxing districts over the Internet.

In March 2005, a Request for Proposal for a new assessment - taxation system was published and distributed. The critical elements for a new system provided by the assessment and taxation software vendor must include excellent service and support, open source code for County development and enhancements, application flexibility and expandability, complete web functionality, seamless Geographical Information System integration, and complete process workflow capabilities.

After a comprehensive analysis, a vendor was selected to implement the new assessment - taxation system in October 2005.

In March 2006, County Commissioners signed a contract with True Automation, a software vendor to design and install the new assessment and taxation system. The Project implementation will take all of 2006 and most of 2007. The new system is scheduled to go live in 2008.

An Oracle financial system upgrade is scheduled for early spring of 2006. The upgrade will help streamline work flow and eliminate excess steps in preparing financial reports. It will also allow quicker and more detailed reporting, thereby reducing the costs in providing the financial reports.

The web payment system is a complex integrated system between the county property tax system, the Oracle financial system, the Geographical Information System (GIS), the host web payment system and the county's bank. Additional county offices and departments will be added in the near future. Electronic checks will be the next option offered in the near future.

The new cashiering system (Point of Sale) is scheduled to go live in October of 2006. This is the critical piece that will make a one stop center a true reality. The system will allow for one cashiering system to integrate all the various data bases in the different departments throughout the county. The cashiering system will help speed up the transaction time at the front counter and the cash drawer balancing time behind the counter, thereby providing a faster payment service for the customer.

The new cashiering system also provides the ability to make payments over the internet. Taxpayers now can pay their property taxes on the County web site. The web payment system is a complex integrated system that interfaces between the county property tax system, the Oracle financial system, the Geographical Information System (GIS), the host web payment system and the county's bank. Additional county offices and departments will be added in the near future. Electronic checks will be the next option offered in the near future.

Goals for 2007 - 2010

  1. The implementation of the new tax billing and collection system that will provide all taxes, fees, and assessments on one statement;
  2. The ability to take tax payments using the automated phone system;
  3. The ability to pay Real Estate Excise Taxes on the Treasurer's Office web site;
  4. The implementation of a new debt management system;
  5. Complete the last phase of the taxing district financial web portal.
  6. Ability to process passport applications; and
  7. Complete the integration of all county departments to the cashiering (point of sale) system.

Summary

We are on track to meet our business strategy. In the year 2006, the Treasurer's Office will be going under the biggest transformation in the history of county. The rewards will be significant in cost avoidance, process savings and increased customer service for the citizens of Clark County.